The Challenge Metropolitan Capital Advisors, Ltd. sought regular support and maintenance for their network infrastructure.

The Results Aztec Systems contracted to provide four hours of monthly enterprise support that ensures optimal network performance and prevention of emergency issues.

The Corporate Technology Support Agreement (CTSA) is provided in units of four hours. Each four hour unit includes one site visit and two 15-minute phone support incidents.

SUPPORT SERVICES:
+Review, test and tune backup systems
+Evaluate server performance and tune
+Evaluate network performance and tune
+Evaluate workstation performance and tune
+Check UPS batteries
+Firewall config, software/firmware updates
+Evaluate overall security
+Antivirus updates
+Network device updates (routers, switches, and hubs)
+Update Emergency Repair Disk (ERD) on PDC
+Install application updates
+Patch operating systems
+Update spam filter configuration
+Check server event logs, system and app
+Spam filter updates
+System status meeting

SOLUTION BENEFITS:
+Proactive, regularly scheduled monthly care of network that minimize expensive surprises
+Decreased incidence of network failures yielding increased employee productivity
+Reduced business expenses by preventing emergencies
+Stabilized business computing environment
+Performance, security, and asset management of all devices via state-of-the-art management tools
+Reduced rates for emergency service events